Privacy Policy

Introduction

Malindi Tours and Travel (“Malindi Tours”, “we”, “us”, or “our”) operates the website www.malinditours.com. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Kenya Data Protection Act, 2019 and all other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Collection of Your Personal Information

We may collect personally identifiable information including, but not limited to:

• First and Last Name
• Email Address
• Phone Number

Information is collected only when voluntarily provided, such as when you:

• Make travel bookings or inquiries
• Register for an account
• Sign up for newsletters or promotional offers
• Enter competitions or promotions
• Contact us via email or online forms
• Provide payment details for services

Use of Your Personal Information

• Operate and deliver travel and tour services requested
• Process bookings and payments
• Respond to inquiries and provide customer support
• Improve our website, services, and customer experience

With your consent, we may also use your information to inform you of other products, services, or promotional offers.

Sharing Information with Third Parties

We do not sell, rent, or lease customer lists. We may share data with trusted partners for:

• Processing payments
• Delivering travel-related services
• Sending communications
• Providing customer support

Disclosure may also occur when legally required or to protect rights, property, or safety.

Tracking User Behavior

We may track user activity on our website to improve services and deliver relevant content.

Automatically Collected Information

• IP address
• Browser type
• Device information
• Access times
• Referring website addresses

This helps with website administration, analytics, and service quality improvement.

Use of Cookies

Cookies personalize your experience by recognizing returning users, remembering preferences, and improving functionality. You may decline cookies, but some features may be affected.

Security of Your Personal Information

We take reasonable technical and organizational measures, including SSL encryption, to protect your data. However, no internet-based transmission is completely secure.

Your Data Protection Rights

Under the Kenya Data Protection Act, 2019, you may:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Object to or restrict processing
• Withdraw consent where processing is based on consent

We may retain information to fulfill obligations, comply with law, resolve disputes, enforce agreements, or prevent fraud.

Email Communications

We may contact you via email for confirmations, updates, surveys, or promotions. Opt-out anytime using the UNSUBSCRIBE link.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Significant changes will be posted or reflected in the effective date. Continued use implies acceptance.

Contact Information

Malindi Tours and Travel
Location: Malindi, Kenya
Website: www.malinditours.com
Email Address: [insert email]
Telephone Number: [insert phone number]

Effective Date: [insert date]